Support

To obtain support for any of our products, first, make sure you have the latest version.  The latest releases are listed in the top right corner of the web site. 

If that doesn't solve the problem, email us at support (at) objectustech (dot) com or check the forums to see if the issue you are having has already been addressed. 

Program Crashes

For problems with crashing or freezing, please email us the crash report (or submit it to Apple) so we can see the problem.

Flip Cam

The flip cams have been very problematic and should not be used with SaberFX or ObjectusVideo.  If you must use one, note that under Lion, the Flip cam software crashes. 

To fix it, you will need to uninstall the flip cam software (using it's uninstaller) and then install Perian (http://perian.org/) to handle the flip cam videos.

Activation Errors and Watermark still present after purchase

If after purchasing, you receive the message that an error has occurred, please quit the program and relaunch it.  It will generally be registred and activated on restart.

If not, Select Registration->Enter Serial from the Application menu, and enter the serial again.

Repair Disk Permissions

It is sometimes necessary to use Disk Utility to repair permissions on the hard drive in order to get the activation to save.  To do this, double-click the Disk Utility application (in /Applications/Utilities).  In Disk Utility, select your hard drive in the left hand column, then click repair permissions.